q9bet Privacy Policy
Protecting your personal information is our top priority. Through SSL encryption and strict data policies, q9bet keeps every transaction and piece of data secure.
1. Introduction
q9bet is a safe and reliable platform for online gaming users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. In this privacy policy, we describe in detail how q9bet collects your information, why it is used, with whom it is shared, and how it is kept secure.
By using our platform, you confirm that you have read and agreed to the terms of this privacy policy. If you disagree with any part of it, please contact our support team or stop using the platform. This policy may be updated at any time, and we will notify you of any significant changes.
This policy applies only to the q9bet platform and its related services. Third-party websites or applications may have their own separate privacy policies.
2. Types of Information Collected
q9bet collects various types of information from you. This information may be provided directly by you, collected automatically, or received through third parties. A detailed breakdown of each category is provided below.
2.1 Information You Provide Directly
- Full name and date of birth — for identity verification
- Email address and mobile number — for account communication
- Address and district — to facilitate service delivery
- National ID or passport details — for identity verification
- Financial information — partial bKash, Nagad, Rocket, Upay or bank account details for transaction processing
- Account password — stored in encrypted form, never as plain text
2.2 Automatically Collected Information
- IP address and device identification details
- Browser type and operating system details
- Session time and duration on the platform
- Logs of which games or sections were visited
- Preference data collected through cookies and similar tracking technologies
- Transaction history and balance change records
3. Purpose of Data Use
q9bet uses your information only for specific, legitimate purposes. We never collect your information unnecessarily or use it beyond the stated purposes.
Account Management
Your information is used to register, verify, log in to, and secure your account.
Transaction Processing
Financial information is used to complete deposit and withdrawal processes and to ensure the accuracy of financial transactions.
Fraud Prevention
Information is analyzed to detect suspicious activity and to keep your account secure.
Customer Support
Your information is used to understand and resolve your issues and to provide relevant assistance.
q9bet never sells your information. Any sharing of data with third parties is limited, purpose-specific, and detailed in Section 5 of this policy.
4. Cookies and Tracking Technologies
The q9bet platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
4.1 Essential Cookies
These cookies are essential for the core functions of the platform. Without them, basic features such as login sessions, security verification, and account protection will not work. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your preferred language, payment method, and interface settings. They make each visit more personalized and convenient for you.
4.3 Analytics Cookies
Analytics cookies are used to monitor and improve platform performance. This data is collected in aggregated and anonymized form and is not used to identify you personally. You can manage these cookies through your browser settings.
5. Data Sharing with Third Parties
q9bet never sells your personal information to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay and banking partners), identity verification services, and technology infrastructure providers. These partners are contractually bound to maintain data confidentiality.
Legal Obligations
We may be required to disclose information under a valid court order, a request from an investigative authority, or applicable law. In such cases, we will provide only the minimum information necessary.
Business Transfers
If any part of q9bet's business operations is transferred, user data may form part of that transfer. In such cases, the standards of this privacy policy will be maintained.
6. Data Security Measures
q9bet employs industry-standard technical and organizational measures to protect your information. Our security infrastructure operates on the following levels:
- SSL/TLS encryption — every data transmission is carried over an encrypted connection
- Password hashing — your password is never stored as plain text; strong cryptographic hashing is used
- Firewalls and intrusion detection systems are active at all times
- Access control — only authorized personnel have limited access to the information they need
- Regular security audits and vulnerability assessments are conducted
- Financial information (card numbers, bank details) is stored in minimal form and in encrypted format
No organization can guarantee complete security over the internet. You are also responsible for keeping your account password secure, and you should notify us immediately if you notice any suspicious activity.
7. Data Retention Period
q9bet retains your personal information for as long as it is needed or legally required.
Active Account
All necessary information is retained for as long as your account remains active. This includes transaction history, game logs, and communication records.
After Account Closure
Even after an account is closed, financial transaction records and identity verification information are retained for the period required by applicable law. Once that period ends, the data is securely deleted or anonymized.
8. Your Rights
As a user of the q9bet platform, you have several important rights over your own information. We respect these rights and provide you with a convenient way to exercise them.
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the data we have stored.
If your information is incorrect or incomplete, you can request a correction. We will make the necessary updates as quickly as possible.
In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained due to legal obligations.
You have the right to object to marketing messages or certain types of data processing. We will respect your preferences.
To exercise these rights, please contact our support team. We generally respond to requests within a reasonable time.
9. Protection of Minors' Information
q9bet is an adults-only platform intended for users aged 21 and above. We do not knowingly collect personal information from minors.
Age verification is in place during the registration process. If a user registers using false information and is later found to be a minor, their account will be closed and the associated data will be securely deleted. If a parent or guardian suspects that their child is using q9bet, please contact our support team.
10. International Transfer of Data
q9bet's servers and data processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate safeguards are in place for that transfer.
These safeguards include: data processing agreements, encrypted transmission, and ensuring data protection terms with third parties. By using the q9bet platform, you consent to this international flow of data.
11. Changes to the Privacy Policy
q9bet reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will:
- Send a notification to your registered email address
- Inform you of the changes when you log in to the platform
- Update the date on this page
If you continue using the platform after any changes, it will be assumed that you have agreed to the updated policy. If you do not agree with any change, please contact us.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service 24/7 in both Bengali and English.
Email Support
Live chat
24/7 Live Support
When sending any data protection-related request, please contact us from your registered email address so that we can quickly verify your identity and assist you.